Aqua Lung warranties

You will find below the list of the warranty by products and brands as the definition of the limited lifetime warranty. Please feel free to contact us if you have any furthers queries.

Aqua Lung America warrants to the original purchaser for a period of time, specified below for each product, from the date of purchase that the product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below.

The limited warranty is extended only to the original purchaser for purchases made from an Authorized Aqua Lung Dealer and is not transferable. This warranty is limited to repair or replacement only at the discretion of Aqua Master / Aqua Lung. Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, casualty or normal wear and aging. Cosmetic damage, such as scratches, nicks and fraying are not covered under warranty except when the product is new, out of the original packaging.

This warranty does not extend to equipment used for commercial or military purposes. Dive Locker and Partner Center (rental/instructional) equipment covered is under warranty for 1 year from the date of purchase to be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service.

Aqua Lung / Aqua Master disclaims and excludes any liability for incidental or consequential damages.

BUOYANCY COMPENSATOR REPLACEMENT ON A PRO-RATED BASIS

Limited Lifetime Warranty – Pro-rated (Zuma 240D Bc’s have 2 year limited warranty).

Products under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Pro-rating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim.

This can be useful to evaluate Limited Lifetime Warranty claims since the warranty period is for the “useful life of the product” and not a set length of time. The following guidelines should be used in determining what pro-rated percentage will be used.

Note: This can be a subjective evaluation. Fair and reasonable judgment should be used.

 Pro-Rated Values for products sold at retail/trade*
Aqua Master Pays
Customer Pays
 Like new and less than 2 years old
100%
0%
 Slightly used and less than 5 years old
75%
25%
 Very used and more than 5 years old
50%
50%
 Worn out
0%
100%

 

Dealers will act as the intermediary between Aqua Master and the Consumer. Aqua Lung will bill the dealer the “Customer Pays” portion and the dealer will collect this from the consumer.

* Non damaged parts will not be replaced. The Bcd must be returned to proceed with the replacement. Pro-rated discount applies on the current price of the Bcd.

NOTE: For Bcds on replacement at 100% and bought outside Thailand or from a non authorized Dealer, please note that an handling fee will apply as per the chart below:

 Model of the Bcd
Handling Fees
Wave
1,250 THB
Pro HD, Zuma
1,750 THB
Axiom, Pearl, Balance, Libra
2,000 THB
Axiom I3, Soul I3, Dimension & Lotus I3
2,500 THB

 

 BCD Serial Search

REGULATORS

5 Years Limited Warranty – This warranty will cover the original owner of the regulator against defects in parts or workmanship if the regulator is:

  1. Purchased from an Authorized Aqua Lung Dealer
    and
  2. Inspected or serviced annually by an Authorized Aqua Lung Dealer

Warranty does not extend to LP hoses, swivel or hose end O-rings, mouthpieces, stress cracks due to spraying with aerosols, rubber deterioration or chrome loss due to excessive exposure or lack of maintenance or corrosion.

MASKS, FINS, SNORKELS

Aqua Lung: Two-Year Limited Warranty

Aqua Lung Sport & PSI Aqua Sport: One year Limited Warranty

ANALOG GAUGES AND COMPASSES

One-Year Limited Warranty

BAGS

Traveler & Tour Series : Two-Year Limited Warranty.

Mariner & PSI Mesh Bags: One Year Limited Warranty

WETSUITS

One-Year Limited Warranty

BOOTS

Lifetime Warranty against sole separation from upper, and 1 year Limited Warranty

GLOVES

One-Year Limited Warranty

LIGHTS

One-Year Limited Warranty

DIVE COMPUTER

AQUA LUNG

The Limited Warranty Period starts at the date of original retail purchase.
The Warranty Period is two (2) years for Products unless otherwise specified.
The Warranty Period is one (1) year for accessories including but not limited to wireless sensors and transmitters, chargers, cables, rechargeable batteries, straps, bracelets and hoses

NOTE: For Dive Computers on replacement at 100% and bought outside Thailand or from a non authorized Dealer, please note that an handling fee will apply as per the chart below:

 Model of the Dive Computer
Handling Fees
i200, i300, i550
1,250 THB
i450T, i750TC
1,750 THB

 

DRY BOXES

1 year limited warranty

Making a Warranty Claim (covers those products labeled Aqua Lung)

If you are the original owner of an Aqua Lung product that is determined to be defective in any way, please return it to your local Authorized Aqua Lung Dealer. Please provide your dealer with photocopies of your original sales receipt along with any service records you may have.

If your local dealer determines that you have a valid warranty issue and they are unable to take care of it in their place of business, they will send it back to Aqua Master Thailand for evaluation.

For any assistance locating the closest Authorized Aqua Lung Dealer in your neighborhood, please use the Dealer Locator.

Aqua Lung Dealers